Reference

Legal Framework That Protects Your Account

When you open an account at sofabet 88, your funds and personal data follow strict verification and security protocols.

Account eligibility depends on local lawDANA, OVO, GoPay and QRIS payments verifiedWithdrawal requests processed within 24 hours
sofabet 88 Legal Framework That Protects Your Account
GET HELP WITH POLICY

Policy & Account Support Channels

Live Chat Ask a policy or account question and get a response in seconds. Available 24/7 inside your account lobby or via the support widget on the landing page.
Email Support Send account verification, data access, or legal enquiries to [email protected]. Expect a reply within 4 hours on weekdays, 12 hours on weekends.
Account Settings Update your payment method, contact details or security settings directly in the Account menu. Changes take effect immediately and are logged for your protection.
YOUR SECURITY & RIGHTS

Data Security, Cookies & Account Control

Encryption & Passwords

All account communication is encrypted end-to-end. Your password is hashed and never stored in plain text. We recommend a 12+ character password with mixed case, numbers and symbols.

Session & Cookie Control

We use session cookies to keep you logged in and to prevent duplicate logins on other devices. You can clear cookies or log out from any device in your Security settings at any time.

Payment Verification

Before your first withdrawal, we verify your DANA, OVO, GoPay or QRIS account matches your registered name. This protects you from unauthorised access to your funds.

Data Retention & Deletion

Game history and account transactions are kept for 36 months. Inactive accounts (no login for 24 months) can request full data export or selective deletion via support.

Dispute & Account Recovery

If your account is compromised, contact support immediately with your registered email. We log all login attempts and can restore your account within hours.

Request Your Data

Open a ticket in Account Settings under Privacy & Data to request a full export of your personal information, game history and payment records in one file.

Frequently Asked Questions About Your Account & Rights

We collect your full name, phone number, email address and date of birth for identity verification. Your DANA, OVO, GoPay or QRIS details are required to process deposits and withdrawals. All data is encrypted and matched against local financial records where applicable.

Active account data — balances, game history, bets — is retained for 36 months from your last login. Inactive accounts (no login for 24 months) can be archived or deleted on request via support. Withdrawal records are kept for 5 years for compliance purposes.

Yes. Go to Account Settings > Privacy & Data to request a full export or account deletion. Data export takes 5 business days. Account deletion is permanent and irreversible; all funds must be withdrawn first. Deletion depends on local law in your jurisdiction.

Use the Forgot Password link on the login page to reset via your registered email. If you cannot access your email, contact support with your account name and registered phone number. We verify your identity before restoring access, usually within 2 hours during business hours in Makassar and surrounding regions.

All payment flows are encrypted and routed through each provider's secure gateway. We do not store your card or wallet passwords. Your transaction is complete when the payment provider confirms receipt; we receive only a confirmation code and your balance updates instantly.

No, unless required by law or court order. We do not sell, rent or share your personal information with marketing partners, advertisers or external analytics firms. We use cookies only to operate your account and prevent fraud; they never track you across other websites.

Contact support immediately via live chat or email. We can freeze your account, review your login history and verify your last few transactions. Change your password from a secure device before opening a new session. We aim to restore full access within 24 hours.